Shipping & Returns Policy
Last updated: October 17, 2026
1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Pre-order and allocation items ship after release and stock arrival; estimated dates are given at the time of order and may change.
2. Shipping Origin and Methods
Orders ship from China. We offer air express, air freight, and sea freight, depending on order size and destination. Shipping costs are calculated at checkout or quoted before you pay.
3. Delivery Times
Estimated delivery times depend on the destination, carrier, and customs processing:
- Express: 5–10 business days
- Air freight: 7–14 business days
- Sea freight: 4–8 weeks
These are estimates, not guarantees. Delays caused by carriers, customs, weather, or other events outside our control are not our responsibility.
4. Customs, Duties, and Taxes
Unless we confirm otherwise in writing (for example, on a DDP quote), the buyer is responsible for import duties, VAT, and any customs fees in the destination country. Please check your local import regulations before ordering.
5. Tracking
A tracking number is provided once your order ships.
6. Inspect Your Delivery
Please check your shipment on arrival. If the packaging is visibly damaged, photograph it and note it with the carrier when possible.
7. Damaged, Missing, or Incorrect Items
Contact us at zhou@qikatrading.com within 7 days of delivery with your order number, photos or video of the package and products, and a description of the issue. After review, we will arrange a replacement, credit, or refund, as agreed with you.
8. Returns
Because our products are sealed collectibles sold at wholesale, we do not accept returns for change of mind, over-ordering, or market price changes. Returns are accepted only for damaged, defective, or incorrect items reported within the period above. Items must be unused and in original condition. Please contact us before sending anything back; returns sent without our approval will not be accepted.
9. Refunds
Approved refunds are issued to the original payment method, or as account credit if you prefer, within 7–14 business days of approval. Original shipping costs are not refunded unless the error was ours.
10. Lost Shipments
If tracking shows no delivery after 15 days past the estimated date, contact us and we will work with the carrier to investigate. We will arrange a resend or refund if the shipment is confirmed lost and the loss is not caused by incorrect address information.
11. Contact
Email: zhou@qikatrading.com
Phone / WhatsApp: +86 178 3763 6442
